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Business 16 Jun 2026

Rogers, Bell, Telus under fire for charging fees that 'appear' to violate new rules

Rogers, Bell and Telus are each facing scrutiny from Canada's telecom regulator for introducing wireless fees the regulator says appear to violate new federal rules.

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Rogers, Bell and Telus are each facing scrutiny from Canada's telecom regulator for introducing wireless fees the regulator says appear to violate new federal rules. On Friday, the Canadian Radio-television and Telecommunications Commission (CRTC) implemented new rules banning telecoms from charging extra fees to activate, change or cancel cellphone plans. The regulator has sent stern letters to Telus, Bell and Rogers, warning that Telus's newly introduced $15 SIM card fee, Bell's new $40 device handling charge and Rogers' new $40 device setup charge, $25 device shipping fee and an "unspecified SIM fee" each appear to violate the regulations. It's sort of a shady used-car dealer type thing to do." Bell, Telus and Rogers each maintain their fees comply with the CRTC regulations. The CRTC first contacted Bell in May, shortly after the company introduced its $40 device handling charge. The new regulations allow telecom companies to still charge fees for optional products and services, such as a visit to a customer's home to set up their Wi-Fi.

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