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B1 DAILY STORY
Business 23 Jun 2026

Do you want AI with that? Chatbots could take your next order at the drive-thru

Across the United States, fast food chains are turning to AI to run their drive-thru counters - and Canada could be next. Companies say the technology now has higher accuracy than human employees - and some labour organizers worry it could displace fast food workers.

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Across the United States, fast food chains are turning to AI to run their drive-thru counters, and Canada could be next. Companies say the technology now has higher accuracy than human employees, and some labour organizers worry it could displace fast food workers. A busy drive-thru in suburban Detroit looks like any other, until you inch close enough to hear the voice taking the order. Across the United States, fast-food chains are turning to AI to run their drive-thru counters, and Canada could be next. Companies say the technology is now more accurate than human employees, while some labour organizers worry it could displace fast-food workers. AI drive-thrus first appeared as early as 2021, though many of the pilot projects were anything but smooth.

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